FAQS
AFTER-SALES SERVICE
DO YOU WANT TO SELL OUR PRODUCTS?
-WHERE TO BUY?
You can shop at physical stores near your home – here you can locate a Gladiator dealer – or an online store.
-WHY CAN NOT I BUY ON THIS OFFICIAL PAGE?
We do not sell directly to the traveler because we believe in local shops, lifelong shops that have been passed from generation to generation, in the business of luggage entrepreneurs or in the online stores of small entrepreneurs. They are the ambassadors of our brand and who can advise you better about the suitcase Gladiator you need.
-WHERE CAN I BUY ONLINE?
You can buy your Gladiator in many online luggage specialists who distribute our brand. Please check a list of some of them here.
–HOW CAN I KNOW THE PRICE?
You can visit one of the stores, look online, or you can send us an email and we will guide you on what price may be for sale the suitcase that interests you.
– WHAT SUITCASE IS CABIN SIZE FOR EACH AIRLINE COMPANY?
Please check the measures allowed on the website of the company which you will fly. Usually the most standard measures are 55x40x20cm and all our suitcases that meet these dimensions will be indicated as CABIN OK.
– WHERE CAN I FIND MORE INFORMATION ABOUT THE PRODUCT?
You can find more information of the suitcase on the product details page. If you have any additional questions about the materials, please do not hesitate to contact us.
– WHAT INCLUDES THE MEASURES OF THE SUITCASES?
All our measures include the wheels, upper handles, side handles and supports.
– WHAT IS MORE PRACTICAL, 2 OR A 4 WHEEL SUITCASE?
It depends, 4 wheels suitcases go great on smooth surfaces, but if you move through streets, sideways rough surfaces it is much better a 2 wheel. In medium and large sizes it is more advisable 4 wheels why you can carry the weight better, but in the cabin size 2 wheels will have more capacity.
– HOW CAN I TAKE CARE OF MY GLADIATOR?
FABRIC / Nylon
Hand wash in cold water. Use a soft brush and mild soap.
ABS
Wash with water and mild soap.
POLYCARBONATE
Wash with water and mild soap.
POLYPROPYLENE
Wash with water and mild soap.
– HOW DO I CHANGE THE NUMBER THAT COMES BY DEFECT IN THE COMBINATION?
All Gladiator comes with an instruction sheet which explains how to do it. The number of the combination that comes by default is 000. To put the combination you want, look at the back where the combination is, you will see a lever with a plastic that has the safe function, remove the plastic and move the Lever in the opposite position, put the new combination and move the lever back to the starting position. To finish put the plastic that makes sure function. Here you can find out how to change your combination.
– I FORGOT MY PASSWORD OR IT DOES NOT WORK
Contact our after-sales service email and we will help you.
– I HAVE A COMPLAINT ABOUT AN ITEM I PURCHASED IN A STORE THAT SELLS GLADIATOR
If you have any problems or complaints about an item purchased in one of our stores, we recommend that you contact the store directly. You will find all our stores in our Stores section.
-AFTER-SALES SERVICE
We have wheel spares, handles and locks. So if you have to repair it you have to contact the store where you bought it or contact us through our after-sales service.
-WARRANTY
For general purposes, our product warranty covers any factory defects, but misuse is excluded. Likewise wear and tear is not covered by warranty either.
Our products are tested according to international standards, depending on each type and quality of their materials, we assign maximum values of weights, tread, use of rack, etc. So depending on the characteristics of each of our collections, the performance of the product can vary and therefore have uses adjusted according to customer demand.
The maximum term of guarantee against defects of manufacture is established in 3 years according to European regulations.
– HOW CAN I CONTACT CUSTOMER CARE?
Do not hesitate to contact us if you have any questions or concerns.
Phone: +34 977 86 01 49
Our opening hours are from Monday to Friday, from 07:00 to 18:00 hours, except holidays.
– HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
You can easily subscribe to our newsletter by clicking here or by sending an email.
– WITH WHAT FREQUENCY WILL I RECEIVE THE NEWSLETTER?
From time to time, we send our newsletter with the latest news on our collections and favorite articles and all the new Gladiator collections.
– HOW CAN I CANCEL MY SUBSCRIPTION TO THE NEWSLETTER?
If you change your mind, you can unsubscribe at any time by clicking on “Unsubscribe” at the end of the newsletter.
– DO YOU WANT TO SELL OUR PRODUCTS?
Contact our sales department email and we will provide you with all the necessary information related to our products and prices.
